Telescopic Ladder 3.8m Black - AscendPro Onyx 380
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Cleaning the guttering or repainting the top of a wall is exactly when a too-short stepladder turns dangerous.
With 3.8m of extended height and folding down to 108cm, this black ladder gets you safely up to first-floor level, then tucks away against a wall once the job's done.
Why this ladder
- First-floor reach: 3.8m for guttering, shutters and the top of a facade, without overstretching.
- Matte black finish: smart and smudge-resistant, equally at home outside or in.
- Secure locking: independent latches with a locking indicator on every section.
- Controlled fold-down: progressive closing that keeps your fingers clear of the rungs.
- EN131 standard: high-strength aluminium, 150kg maximum load.
Who it's for: anyone working at height who won't stake their safety on bargain-bin equipment.
Technical specifications
| Extended height | 3.80 m |
| Folded height | 108 cm |
| Number of rungs | 13 |
| Rung spacing | 30 cm |
| Width (extended) | 45.8 cm |
| Material | High-strength aluminium, matte black finish |
| Maximum load | 150 kg certified · factory tested to 300 kg |
| Weight | 11.0 kg |
| System | One-button retractable |
| Stabiliser bar | Detachable, included |
| Standard | EN131 |
At the same 3.8m reach as the 380 Multi but without the multi-position hinges, the AscendPro 380 is the straightforward, single-configuration option in matte black. See the full telescopic ladder range for multi-position and taller models.
Shipping is free on all UK orders.
There are no additional shipping charges, handling fees, or hidden costs.
Orders are prepared and dispatched within 1–2 business days (Monday to Friday) after payment confirmation.
Orders placed on weekends or public holidays are processed the next business day.
Once dispatched, orders are delivered within 2–5 business days.
Estimated total delivery time:
➡ 3–7 business days (processing + transit)
Returns are accepted within 30 days from the date of delivery.
To be eligible for a return:
- The item must be unused, unwashed, and in new condition
- The item must be returned in its original packaging
- Proof of purchase (order number or receipt) is required
Customer service hours: Monday–Friday, 8am–6pm GMT. Closed on Saturdays, Sundays and public holidays.
- Phone: +44 7458 148713
- Email : support@ascendpro.co.uk
- notre page contact
OUR SAFETY MECHANISM
The SecureLock System
Every section locks in place with its own latch and a visible marker, confirming it's secured before you climb.
To fold down, each latch releases individually, no ambiguity before you climb, no unexpected drop while folding.
BUILT FOR STABILITY
Steady at Full Extension
Reinforced aluminium stiles hold their rigidity at maximum extension, while non-slip feet grip concrete, tile and packed earth.
A wider base lowers the centre of gravity, keeping the ladder steady from the first rung to the last.
EXPERT ADVICE
Need help choosing?
Our team is on hand to help you choose the right model, talk through the specs, and answer any questions before you order.
Customer service hours: Monday–Friday, 8am–6pm GMT. Closed on Saturdays, Sundays and public holidays.
- Phone: +44 7458 148713
- Email : support@ascendpro.co.uk
Questions About Our Telescopic Ladders
Any other questions? Our team is available from Monday to Friday.
1. Does your ladder meet UK safety standards?
1. Does your ladder meet UK safety standards?
We document the technical specifications of every product on its product page: material, maximum load and dimensions. Our customer service team is happy to provide any additional technical documentation before you buy.
2. Why choose AscendPro over a cheaper model found online?
2. Why choose AscendPro over a cheaper model found online?
The price reflects the materials and construction used, detailed on each product page. We recommend comparing technical specifications (material, maximum load capacity, folded dimensions) rather than price alone, as these vary considerably between models on the market.
3. What is the maximum load the ladder can support?
3. What is the maximum load the ladder can support?
Maximum load varies by model. You'll find the exact figure, which corresponds to the combined weight of the user and their equipment, on the technical specification sheet for each product.
4. What are the dimensions when folded?
4. What are the dimensions when folded?
Dimensions (folded height, maximum extended height, product weight) vary by model. These are listed precisely on each product's specification sheet, so you can check compatibility with your storage space or vehicle.
5. How does the locking mechanism work?
5. How does the locking mechanism work?
Each section locks individually as the ladder is extended. We recommend visually checking that each section is fully locked in place before use, in line with the instructions supplied with the product.
6. What are the delivery times and costs within the UK?
6. What are the delivery times and costs within the UK?
Delivery is free throughout the UK. Estimated total delivery time, including processing and transit, is 3–7 business days. A tracking number is provided as soon as your order is dispatched (view full Shipping Policy).
7. Can I return the product if it doesn't suit my needs?
7. Can I return the product if it doesn't suit my needs?
Yes, you have 30 days to return your product. Please contact our customer service team with your order number to arrange the return (view full Return & Refund Policy).
8. Is this ladder suitable for regular professional use, or just occasional use?
8. Is this ladder suitable for regular professional use, or just occasional use?
Our ladders are suitable for both personal and professional use. The product page lists the maximum load and dimensions of each model, so you can assess its suitability for your intended frequency and type of use.
9. How can I get in touch?
9. How can I get in touch?
You can reach our team at support@ascendpro.co.uk or via our contact page . We're available Monday to Friday, 8am–6pm GMT. We're closed on weekends and public holidays, but we'll get back to you on the next business day.