We document the technical specifications of every product on its product page: material, maximum load and dimensions. Our customer service team is happy to provide any additional technical documentation before you buy.

The price reflects the materials and construction used, detailed on each product page. We recommend comparing technical specifications (material, maximum load capacity, folded dimensions) rather than price alone, as these vary considerably between models on the market.

Maximum load varies by model. You'll find the exact figure, which corresponds to the combined weight of the user and their equipment, on the technical specification sheet for each product.

Dimensions (folded height, maximum extended height, product weight) vary by model. These are listed precisely on each product's specification sheet, so you can check compatibility with your storage space or vehicle.

Each section locks individually as the ladder is extended. We recommend visually checking that each section is fully locked in place before use, in line with the instructions supplied with the product.

Delivery is free throughout the UK. Estimated total delivery time, including processing and transit, is 3–7 business days. A tracking number is provided as soon as your order is dispatched (view full Shipping Policy).

Yes, you have 30 days to return your product. Please contact our customer service team with your order number to arrange the return (view full Return & Refund Policy).

Our ladders are suitable for both personal and professional use. The product page lists the maximum load and dimensions of each model, so you can assess its suitability for your intended frequency and type of use.

You can reach our team at support@ascendpro.co.uk or via our contact page . We're available Monday to Friday, 8am–6pm GMT. We're closed on weekends and public holidays, but we'll get back to you on the next business day.